Refunds Policy
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Refunds Policy
We want you to be satisfied with our services. Learn about our refund policy and how to request a refund.
Last updated: 2025
Refund Overview
We offer refunds within 15 days of purchase for most of our services. Some restrictions may apply.
Refund Eligibility
When can you get a refund?
You are eligible for a refund if:
Within 15 days
Request a refund within 15 days of your initial purchase
Service Issues
If our service doesn't meet the advertised specifications
Technical Problems
If you experience ongoing technical issues that we cannot resolve
Account Closure
If you decide to close your account before using the service extensively
Important Notes
- Refunds are processed within 5-10 business days
- Original payment method will be used for refunds
- Partial refunds may be offered for partial service usage
Non-Refundable Items
What cannot be refunded?
The following items are generally not eligible for refunds:
- Services used for more than 15 days
- Domain registration fees
- Third-party service charges
- Custom development work
- SSL certificate costs
- Account suspension due to policy violations
How to Request a Refund
Steps to request a refund
Contact Support
Email our support team with your refund request
Provide Details
Include your account information and reason for refund
Review Process
We'll review your request and process the refund
Contact Information
Send your refund request to: support@hostedstatus.page
Please include your account email, purchase date, and detailed reason for the refund request.
Refund Processing
How long does it take?
Processing Time
- 5-10 business days for review
- 3-5 business days for processing
- Additional time for bank processing
Refund Methods
- Credit/Debit Cards
- PayPal
- Bank Transfer
Special Cases & Exceptions
When we may make exceptions
Exceptional Circumstances
We may consider refund requests outside our standard policy in the following cases:
- Severe service outages affecting your business operations
- Critical bugs that prevent normal service usage
- Account compromises due to our security failures
- Medical or personal emergencies affecting service usage
Case-by-Case Basis
All exceptional refund requests are reviewed on a case-by-case basis. We reserve the right to approve or deny such requests at our discretion.
Need Help with Refunds?
Our support team is here to help you with any refund-related questions or concerns.